BOOKING & PAYMENT

• Choose your e-bike tour, read through the description and click “Book now”
• A booking form appears. Please fill in all required information. Then click “SEND”
• We will then make sure the tour and accommodation is ok for the days you booked (If there is no availability, we will suggest different dates or alternative routes for you).
• You will receive by email an invoice and a link to our secure webshop.
• In the webshop you can pay with PayPal, Visa, MasterCard or American Express.
• After payment you will receive a confirmation and a receipt by email.

TERMS OF PAYMENT

• An initial deposit of 20% shall be paid immediately after the operator has confirmed the booking by email
• Booking is confirmed and in effect when deposit is paid
• Final payment shall be paid no later than 30 days before start of tour
• If there are less than 30 days to the start of tour, total sum shall be paid at once

CANCELLATION AND MODIFICATION TERMS

• If we have not received the final payment in our bank account within 7 days of payment deadline, we have the right to cancel the tour
• If booking is done when there are 21 days or less to start of tour, payment must be done within 24 hours of the moment we sent the email containing the payment link. If this is not the case, we have the right to cancel the tour
• Operator has the right to change the route and accommodation, so long as this does not significantly affect the nature of the tour
• Operator has the right to cancel the tour, when weather conditions so dictate. Customer will then be offered a similar tour or payments will be returned
• Customer has the following rights of cancellation, when days to start of tour are:
  • More than 30 days: we will charge the initial deposit
  • 30-21 days: we will charge 40% of tour price
  • 20-8 days: we will charge 70% of tour price
  • 7-0 days or “no show”: we will charge 100% of tour price
• Cancellation day is the day we receive notice of cancellation
• Customer must inform us of cancellation without delay
• Changing the number of participants in the booking to smaller is considered a cancellation and thus the above-mentioned customer’s cancellation rights and percentages will be applied
• Customer has the right to cancel the tour and get full refund in case the tour date or content is changed substantially
• Customer has the right to cancel the tour and get partial refund (as per above percentages), if he is affected by an unexpected and serious incident. Proof of this must be presented immediately
• Customer has the right to change the starting date of tour at latest 30 days before start of tour, provided this is possible with regards to accommodation and bike capacity
• Customer has the right to transfer his booked tour to another person, in case this person is qualified to participate on the tour
• Changes asked by customer are not always possible to carry out and operator has no responsibility to carry them out
• Customer will be charged a 80 eur office fee for implemented changes to tour